IT Help Desk Assistant- Part time
The College at Brockport values diversity in its faculty, staff, and students and strongly encourages applications from members of underrepresented minority groups.
The Part Time IT assistant will work within Technology Support Services. Along with the User Services Manager, and the Help Desk coordinator, they will work towards improving first-call resolution and improving customer satisfaction. The assistant will schedule and provide training for student employees. The successful candidate will demonstrate good interpersonal skills, a commitment to customer service, the ability to handle multiple priorities and a commitment to ongoing mastery of technology skills. The assistant will work with others in LITS to improve our Help Desk support system.
Description of Duties:
Provide IT support to the College by phone, remote assistance, and in person; With the HD Coordinator, manage the walk-up Help Desk in Drake; Provide training and supervision for student Help Desk staff in a team environment; Implement and monitor student scheduling system; Maintain and update Help Desk System data and reports; Back up the Help Desk Coordinator.
Required Qualifications:
Bachelors degree; 6 months recent experience in Information Technology support and Help Desk operation; Experience with remote support software; Experience with Help Desk tracking software; Excellent verbal and written communication; Good listening skills; In-depth knowledge of MS Office for PCs and Macs; Ability to work in team based environment dedicated to support, service and student success; Ability to work in a culturally diverse environment.
Preferred Qualifications:
Work experience in higher education environment; Experience with Course Management Systems; Experience with multiple formats of digital media; Numara Footprints experience; Bomgar experience; Supervisory experience.
Apply online at: https://www.brockportrecruit.org.
Please attach a cover letter, resume and contact information for three professional references.
This is a part time opportunity for 25 hours per week, up to 32 hours during peak time. Initial appointment will be one year with a two year maximum.
Official transcripts showing highest degree earned required upon hire.
All positions subject to final budgetary approval.
Posting Dates: February 14, 2012- February 28, 2012.
