Training Service Coordinator
Southwestern College
TRAINING SERVICES COORDINATOR
STAFF DEVELOPMENT
Responsibilities
Under the supervision of the Vice President for Human Resources and work direction of the Staff Development Coordinator, design and provide training to faculty, administrators, and staff on multi-platform computer operating systems, software applications, and institutionally supported specialized applications; assist with the Staff Development Program technology. REPRESENTATIVE DUTIES: Design and provide training, training materials, training exercises, job aids and support for users on multi-platform computer operating systems, general software applications, web-authoring software applications, instructional technologies, and institutionally supported specialized applications (operational and administrative); maintain current knowledge of technical advances; research and evaluate changes on multi-platform computer operating systems, software applications, and emerging software applications; assess and set priorities for users training needs; learn software applications to teach and support users; plan, coordinate, schedule and promote training; provide face-to-face support to users in the operation of multi-platform computer systems, hardware, software applications and other technology in the computer and training labs; communicate with users to increase efficiency and resolve problems; research solutions; principals of Universal Design; perform technical responsibilities in the Staff Development Program computer and training labs with multi-platform computers and laptops, cabled and wireless networks, instructional technology, adaptive technology, and multimedia software and hardware; schedule and perform hard drive imaging, software application installations, maintenance, minor repairs, upgrades, system setup, troubleshooting, and functionality training for users; install, operate, troubleshoot, and maintain hardware and software on multi-platform computers and laptops including but not limited to specialized software, hard disks, modems, printers, wireless presentation headsets and speakers, remote instructional presentation pointers, camcorders, card readers, scanners, tracking systems, cabled and wireless network systems and servers and related equipment, and other technology; provide technical guidance in the selection of software and hardware and other technology; consult with College constituents to determine potential software resources; work with vendors to assess technology; recommend and establish priorities for purchases; prepare and maintain records and reports related to training, workshops and other reports related to assigned activities; submit reports as directed; perform related duties and responsibilities as required.
KNOWLEDGE AND ABILITIES: MUST HAVE KNOWLEDGE OF:
Network and personal computer applications and software; courseware design, computer assisted instruction and curriculum development; end user information, management and office automation software applications; oral and written communication skills; interpersonal skills using tact, patience and courtesy; technical aspects of computer software training services; teaching and learning, including learning styles; Macintosh and PC computer operating systems and software; Universal Design principals. MUST HAVE ABILITY TO: Promote training activities with College staff and faculty; interface effectively with users and explain complex concepts clearly; provide work direction to others; design and write manuals, instructional modules and related materials; train individuals and groups; read and understand technical manuals; work cooperatively with others; work independently with little direction; meet schedules and time lines and set priorities; plan and organize work for staff training; demonstrate technical advances related to education; work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.
EDUCATION AND EXPERIENCE:
Any combination equivalent to: A Bachelor’s degree from an accredited college or university with major coursework in computer science, information technology or a related field, and one year of related work experience developing and delivering software training to users; OR at least two years of college level course work in computer science, information technology or related field and two years of related work experience developing and delivering software training to users.
LICENSE OR CERTIFICATE:
Industry certifications in Microsoft Office, Windows, or evidence of proficiency is highly desirable.
WORKING CONDITIONS:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
ENVIRONMENT: Work is performed primarily indoors in a standard office setting or computer lab environment; frequent interruptions and distractions; extended periods of time viewing computer monitor.
PHYSICAL: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction.
HEARING: Hear in the normal audio range with or without correction.
SALARY & BENEFITS:
Range 32, Steps 1-6, $4,854.00-$5,907.00. Initial placement for external applicants is Step 1. An excellent benefits package which includes medical, vision, dental, retirement, vacation, generous sick leave package, and life insurance is available for the employee and eligible dependents.
STARTING DATE:
As soon as the successful candidate is identified and following the subsequent governing board approval.
APPLICATION DEADLINE:
All application materials must be received on-line at https://jobs.swccd.edu. Position open until filled. Applications received by the first screening deadline of 11:59 p.m. on Friday, March 2, 2012 are guaranteed to be reviewed by the selection committee. Any application received after the deadline is not guaranteed a review.
FAXED MATERIALS ARE NOT ACCEPTED.
APPLICATION PROCEDURES: Submit the following application materials on-line at https://jobs.swccd.edu:
1.) Letter of application (cover letter)
2.) SWC On-line application
3.) Resume
4.) Two letters of recommendation dated within the past year
5.) Supplemental questionnaire
6.) Unofficial copies of college transcripts showing date degree conferred
It is the sole responsibility of the applicant to ensure that all application materials are received by the deadline date. A separate, complete application packet is required for each position for which you are applying for.
All materials included in your application packet become District property,
will not be returned, will not be copied, and will be considered for this opening only.
We reserve the right to re-open, re-advertise, delay or cancel filling this position.
INTERVIEW TRAVEL COSTS MUST BE BORNE BY THE APPLICANT.
As an Equal Opportunity Employer and in compliance with the American with Disabilities Act, Southwestern Community College District will make reasonable accommodations for individuals with disabilities.
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