Sinclair is a comprehensive community college with an enrollment of over 25,000 students that offers career/transfer programs. Sinclair seeks to attract a culturally and academically diverse faculty.
Position Summary: The Assistant Director of the Financial Aid, Scholarships and Veteran Services Office reports directly to the Director and is responsible for assisting with the day-to-day operations of a department of approximately 20 staff. Supervises and evaluates staff; assists with preparing reports adhering to state, federal, and local guidelines; maintains focus on quality and convenience to the students.
Principle Accountabilities: *Supervises student awarding and processing functions including the verification of student information and the determination of student eligibility. *Works closely with the Director to create a professionally run office with appropriate internal audits, closely coordinated communication, and excellent customer service. *Advises and counsels students, parents and colleagues regarding federal, state and institutional financial assistance programs. *Works closely with other campus offices and outside stakeholders to resolve discrepancies to assist students. *Ensures timely and accurate reconciliation of Title IV aid. *Evaluates and assesses aid packages based on student appeals and revised data/information. *Supervises approximately 10 employees (including student workers) including training, planning, assigning and directing work; appraising performance; addressing complaints and resolving issues. *Performs other duties of a similar nature or level.
Requirements: *Minimum of a Bachelor's degree required; Master's degree preferred *Minimum of 5 years experience in a Financial Aid department required *Minimum of 2 years of supervisory experience required; supervisory experience as an Assistant Financial Aid Director/Associate Director or comparable level preferred *Working knowledge of student information system requied (i.e. PeopleSoft, Campusvue, etc.); Ellucian Banner or Colleague preferred *Thorough knowledge of federal, state and institutional aid programs required *Proven experience researching federal and state regulations required *Ability to work a flexible schedule to include office hours as well as potential extended hours and weekends required *Demonstrated mentoring, communication and interpersonal skills required *Community college experience preferred *Ability to manage effectively multi-task required *Effective project management skills required *Demonstrated ability to diagnose and develop solutions to complex problems required *Ability to work in a fast-paced, high-energy environment required *Ability to effectively communicate with a diverse groups of stakeholders, both inside and outside the college required *Demonstrated professional customer-service orientation and commitment to quality required