Under general supervision provide daily contact with aid applicants and parents regarding financial aid eligibility requirements, satisfactory academic progress, personal budgeting techniques, and resolution of family financial circumstances which could preclude attendance at the university. Review system-generated need analyses/awards to ensure compliance with federal and state laws, regulations, policies and procedures. Assess student's current and potential financial and academic circumstances and make appropriate recommendations. When appropriate, utilize professional judgment to apply existing guidelines and procedures to students with unusual circumstances and to devise solutions to problems for which precedents do not exist. Participate in financial aid and scholarship presentations and financial literacy workshops. Assist various program coordinators with responsibilities as needed (e.g., NSLDS, File Review, QC Report, Satisfactory Academic Progress). To perform these functions effectively, the incumbent must know how to read, interpret and navigate the OFAS automated system, RIX, and the Web-based self-service system, AidLink.
With respect to the functions described here, the Team Leader provides occasional advice or instruction and sets broad work objectives, but actual methods for completing day-to-day assignments are left to the individual. Review of assignments by the Team Leader ranges from general to detailed and typically consists of discussions of problems, identifying alternative approaches and making appropriate recommendations.
Two full-time, temporary positions anticipated to end on or before six months and one day from the initial date of appointment with the possibility for reappointment and/or permanency.
Salary Range: $3,144 - $4,447per month (Anticipated Hiring Salary: $3,144 per month). The competitive salary is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
Under general supervision:
COUNSELING: Daily contact with aid applicants (continuing and prospective students) and parents regarding eligibility requirements, satisfactory academic progress, personal budgeting techniques, and resolution of family financial circumstances which could preclude attendance at the university. Responsible for maintaining effective working relationships with a wide range of students, parents and the general public in order to 1) obtain information needed to evaluate each applicant's eligibility for a variety of student aid programs, 2) explain the basis for decisions regarding aid eligibility, and 3) to assist and counsel students and parents on all aspects of aid programs and aid eligibility requirements. In all situations dealing with students and the general public, utilize basic interviewing and counseling techniques (which can involve the use of advanced human relation skills for dealing with angry and aggressive students or parents). Contact may be made individually (in counseling sessions, at the service counter or on the telephone) or in groups (during financial aid information workshops or financial literacy related sessions).
APPLICATION AND DOCUMENT REVIEW: Review of system-generated need analyses/awards to ensure compliance with federal and state laws, regulations, policies and procedures. Conducts in-depth analysis of individual student needs and situations, reviewing student background information and pertinent financial aid documents to determine eligibility for financial aid and to assist students in qualifying for appropriate aid programs from those offered. Analysis is performed independently utilizing established student aid program laws, regulations and policies in a wide variety of situations requiring sensitivity to the meaning of the aid applicant's problems. Assess student's current and potential financial and academic circumstances and make appropriate recommendations. When appropriate, utilize professional judgment to apply existing guidelines and procedures to students with unusual circumstances and devise solutions to problems for which precedents do not exist. The supervisor who provides occasional advice or instruction sets broad work objectives, but actual methods for completing day-to-day assignments are left to the individual Counselor. Review of assignments by the supervisor ranges from general to detailed and generally consists of discussions of problems regarding individual student cases, identifying alternative approaches and making appropriate recommendations.
COMMITTEES: Participate as a member of a committee that develops new and innovative methods of communication with students and parents. Research and analyze alternate modes of electronic communication to keep in regular contact with students and parents, and make recommendations to OFAS management to enhance OFAS communications. May be assigned to work in an aid program area on a temporary basis.
ADMINISTRATIVE SUPPORT: Provide full range of clerical and administrative support to the OFAS Leads and management, perform special projects as assigned.
Other duties as assigned.
Knowledge, Skills & Abilities
Working knowledge of the methods and problems of organization and program management; research and interviewing techniques; principles of individual and group behavior; the ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned; and the basic principles, practices and major trends in the Student Services field to which assigned.
Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; present clear and concise information orally and in written reports; and establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.
Experience and Education
Possession of the knowledge and abilities described here is typically demonstrated through the equivalent of one year of experience in professional Student Services work at the entry trainee level. Equivalent amounts of graduate level job-related education may be substituted for the required experience.
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.
Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• Counseling and advising on programs and services, both over the phone and in person.
• In data entry and in utilizing database software in the delivery of customer service.
• At least one year of experience in the financial aid office at a four year college or university.
o Performing a high volume of detail-oriented tasks
o Working with confidential information
o Interpreting and applying governmental rules and regulations
o Reviewing documents to determine adherence to specified rules, requirements and/or standards
• Demonstrated ability to learn, understand and utilize the following:
o Scholarship and financial aid related deadlines and reporting requirements
o Details of financial aid programs, laws, rules and regulations, and scholarship/financial aid policies and procedures
o Provide clear and concise explanations to a student, parent or colleague for the basis for decisions, and the details of the financial aid application process, academic progress requirements, etc.
o Interpret and revise the needs analysis and awards for individual students
o Interpret federal income tax returns and understand their relationship to the needs analysis process and federal verification requirements
o Accurately assess a student’s current and potential financial and academic circumstances, be responsive to the student’s unique situation and provide appropriate recommendations for planning strategies
o Use ‘active listening’ to remain calm in the face of someone in distress, and to defuse potentially volatile situations.
Please click the following link to apply: http://bfa.sdsu.edu/ps/employment/staffjobs.htm
Review of applications will begin on Tuesday, January 21, 2014; position will remain open until filled. The online application should be completed in detail. COMPLETION OF THE ONLINE APPLICATION IS REQUIRED FOR CONSIDERATION, A RESUME ALONE WILL NOT SUFFICE.
To apply for this position, please click on the "Apply Now" button on this page. You must submit your application by clicking on the "Submit" button. If you need assistance completing your application there are instructions available on the Employment Opportunities Website.
Applicants with disabilities requiring special attention and/or interview arrangements may call (619) 594-7099.
SDSU employees are required to sign an Oath of Allegiance.
The person holding this position is considered a `mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be funded by a qualifying federal contract, requiring new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS), in partnership with the Social Security Administration (SSA).
This position may be a "designated position" under the Conflict of Interest Code. Candidates accepting a "designated" position will be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on University business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.
This position may require a background check, including, but not limited to employment verification and evidence of degree(s) and/or certification(s). The selected candidate will be required to submit fingerprints to the LiveScan Print Services. If required for the position, a background check must be completed satisfactorily before any candidate can be offered a position with SDSU.
Equal Employment Opportunity
SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.