The Office Manager will report to the Director of the Belk Professional Development Center. The Office Manager will create and maintain work schedules assuring appropriate coverage in the Center at all times; Oversee intake and triage of all telephone calls/ requests for services; Schedule of all students and potential employers; Assure that all customer encounters are appropriately handled; Supervise all work study and work aid students; Provide support to the Career Counselor and Testing Center Coordinator and collaborate to schedule special events related to graduate school testing and preparation; Maintain statistical information on all departmental activity; Troubleshoot and resolve issues as they arise and/or involve appropriate management personnel as need. Other responsibilities include, but are not limited to: Acts as primary contact for Extended Studies student services; Plans schedule and manages logistics for students in Continuing Education New Bern Avenue Site, Rocky Mount Site and other locations of Continuing Education; Manage the College Central process to include entering new job postings, following up on existing postings and verifying registration information for new employers is complete; Manages all logistics for Special Events (this includes Belk Center sponsored care events both on and off campus, and related trips and professional development trips taken by the director). Communicate and build positive professional relationships with constituent groups; Design flyers and brochures in Publisher; Assist with the development of attractive, informative, and timely materials for the Center; Maintain accurate information and knowledge about office programs and prepare to make appropriate referrals or answer questions from students, parents, community, staff, faculty and administration; and perform all other duties and projects as assigned.
An Associate’s degree in Business Administration, Communications or similar required. A Bachelor’s Degree preferred. Ability to multi-task in a busy office with constant interruptions; ability to handle information confidentially; demonstrated ability to take initiative and follow through; ability to establish and maintain effective communication and interpersonal relations with students, faculty, and staff; ability to work as part of a team; must be highly energized, well organized; a minimum of three years of administrative experience; strong computer skills, including Microsoft Word, Excel Publisher, Access and PowerPoint; strong attention to detail and accuracy; ability to multitask and interact with varied personalities; and to work independently with Project Management/Evening Planning skills or certification a plus. Must have the ability to lift, walk across campus including up/down stairs, climb, bend, reach and stand.