Responsibilities: Installs, maintains, performs diagnostics on, and supports classroom audiovisual/instructional technologies as required and in close consultation with the Instructional Technology Manager; responds quickly to requests for assistance; efficiently and calmly troubleshoots technical problems independently implements solutions, maintains a positive attitude of professional, constituency-focused service; assists the Instructional Technology Manager in maintaining an accurate inventory of audiovisual/instructional technology equipment and converting instructional media into different formats; collaborates with Instructional Technology Manager to establish and reinforce proper use of classroom audiovisual/instructional technologies by faculty, staff and students; knowledgeably participates in the solicitation and evaluation of audiovisual equipment contracts, and assists with contract-based instructional technology installations and maintenance; ability to obtain certification as a Crestron Level 2 certified programmer; creates and maintains accurate written records and technical schematics of technologies installed in the classrooms; advises the Instructional Technology Manager on physical security issues related to classroom equipment; assists the Instructional Technology Manager in training student employees regarding customer service as well as the operation and troubleshooting of audiovisual and instructional technologies; works with the Learning & Technology staff as well as with other members of campus (Facilities, Information Technology, etc.) to ensure that all faculty, staff and students receive excellent technology support and service; ability to work evenings and weekends is required.
Qualifications: High school diploma required; Associate's degree in instructional technology; audiovisual/media technology or related field preferred; experience maintaining Crestron control systems and monitoring applications (e.g., Crestron Fusion) highly desirable; experience working in higher education highly desired; excellent written and oral communication skills required; demonstrated creative, flexible and technical problem-solving skills required; ability to work evenings and weekends required; knowledge of audiovisual and instructional technology equipment; hands-on audiovisual and instructional technology troubleshooting; ability to install, repair, and maintain audiovisual and instructional technology equipment; advanced problem solving skills; proficient in Microsoft Office; ability to use the internet as a problem-solving resource.
Salary: Commensurate with experience and qualifications; excellent fringe benefits package offered for this full time position.
Applications: Applications/resumes will be accepted until position is filled. Only online applications will be accepted at: https://jobs.rose-hulman.edu EEO/AA