Case Western Reserve University, a leader among national, independent research universities, is seeking an ambitious, strategic thinker with substantive knowledge of enrollment technology, data, and processes to serve as Director of Enrollment Operations.
The Position: The Director of Enrollment Operations is responsible for the vision, planning and program development of the business processes for the division of Enrollment Management, along with the implementation and evaluation of those processes. The Director reports to Vice President for Enrollment Management, Rick Bischoff, and directly supervises five Enrollment Operations staff members. In addition, this individual works collaboratively with the Offices of Undergraduate Admission, University Financial Aid, Strategic Marketing, and First Year Experience and Family Programs to guide the deployment of resources and ensure the delivery of excellent service.
The Director of Enrollment Operations will serve as the division’s chief technology officer and primary contact for key internal and external partners. He/she will advise the Vice President on matters related to staffing levels, business processes and deployment of technology, and will establish standards for optimum efficiency consistent with the highest expectations surrounding the University’s brand. It will be in the Director’s purview to ensure the accurate collection, retention and accessibility of enrollment management data. In addition, he/she will develop and monitor departmental budgets, aligning resource allocation with the division’s strategic priorities. For more information on enrollment management at Case Western Reserve University, visit http://case.edu/provost/enrollmentmgmt/ [4].
Qualifications: The successful candidate will have a sophisticated understanding of best practices for admissions and financial aid. Possessing stamina to match the division’s intense pace and high volume, candidates must be highly motivated by smart operational design and ambitious goals. The ideal candidate will be persuasive and diplomatic, and nimble enough to effectively navigate evolving priorities during the course of a recruitment year. Of primary importance is the ability to get things done. At least eight years of enrollment experience is desired. Bachelor’s degree is required; advanced degree is preferred.
The University: A world-class, comprehensive academic environment with undergraduate, graduate and professional degrees, Case Western Reserve features top-ranked programs in arts and sciences, dentistry, engineering, law, management, medicine, nursing, social work and nonprofit leadership.
The undergraduate schools and colleges collectively offer more than 75 majors and minors, in areas ranging from arts and sciences to engineering, management, and nursing. With 4,227 undergraduates and 5,600 graduate and professional students from all 50 states and 90 countries, the student community is eclectic and diverse. Nearly 96% of students engage in some type of hands-on learning during their time on campus including clinical experience, cooperative education, internships or service learning. All CWRU undergraduates benefit from SAGES, the Seminar Approach to General Education and Scholarship, which are small classes emphasizing discussion, writing and active learning.
Applications for admission to the undergraduate program eclipsed 18,000 this year, a 25% increase over the previous year and a climb of more than 150% since 2008. U.S. News & World Report, The Huffington Post and other national media describe the University as “trendy, geek-chic, good for the country, super smart–all around, one of the country's top universities.” To read these and other commentaries, visit http://thedaily.case.edu/news/category/rankings/ [5]. For more information about Case Western Reserve University, visit http://www.case.edu [6].
Location: The campus is located on 155 acres in Cleveland’s University Circle, home to more than 40 cultural, medical, educational, religious and social services institutions. The CWRU campus is the centerpiece of this intellectual and cultural epicenter of Cleveland and is just minutes away from Uptown, Little Italy, and Coventry Village. Downtown Cleveland is five miles away and easily accessible by car, bus or train. Ranked as one of the country's most livable cities, Cleveland, with a population of 400,000, gets high marks for thriving healthcare and biotechnology industries, a lively arts scene, major sports teams, affordable cost of living and a four-season climate, not to mention a wealth of recreational opportunities. For more information on the area, visit http://admission.case.edu/neighborhood/ [7].
To Apply: Lahti Search Consultants (www.lahtisearch.com [8]) is assisting Case Western Reserve University with this search for a Director of Enrollment Operations. A resume and cover letter may be submitted, in confidence, to Lahti Search Consultants at cwru@lahtisearch.com [9]. Resumes will be reviewed until the position is filled. If you wish to have a confidential conversation about this opportunity, please contact Terry Lahti (terry@lahtisearch.com [10]) or Mary Napier (mary.napier@lahtisearch.com [11]).
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.