Reporting to the Associate Vice President for Facilities and Campus Services, the Director of Building Operations will assume direct responsibility for the maintenance, repair and operations of Emerson College’s physical plant. They will strive to maximize the services of the Department within allocated budgets. They will direct the daily operations of the Facilities and Property Management Department’s personnel through Associate Directors, Managers, and Supervisors. The Director will have responsibility for preparing, monitoring and managing the budgets for these areas and will be a key contributor to the sustainability and energy conservation program.
Additionally, the Director must work in close collaboration with the Associate Vice President for Facilities and Campus Services on issues related to physical plant renewal, preventive and deferred maintenance.
The Director of Building Operations will be responsible for ensuring that the Facilities and Property Management Departments deliver the highest possible customer service to the Emerson College Community.
• Directing the day to day activities of the Facilities Department and its contractors to provide the College with operational support and comprehensive physical plant services on an uninterrupted 24 hour basis
• Directing maintenance and repair activities;
• Administering emergency response/corrections to equipment and utility interruptions;
• Overseeing energy management and networked building automation decisions;
• Oversees the work request/work order system and monitors department effectiveness by running and analyzing reports;
• Administering utility site plans, construction as-built records and all related documentation;
• Coordinating communication of facilities activities including College shutdowns and service interruptions with follow-up on progress and schedule;
• Assisting senior management and College consultants with planning for new construction, capital projects, infrastructure improvements and environmental initiatives;
• Working in collaboration with other College employees to develop strategies for utility conservation and cost savings measures;
• Directing and managing department performance and improvement strategies.
Managing the wide range of services and business functions necessary for the effective operation of a College requires a broad blend of overall experience, vision, strategic planning skills, direct operational talent, and polished and effective negotiating skills. Over the course of time, successful College leaders have usually been both consultative and decisive. They have listened well, spoken articulately, and acted briskly and responsibly. Trust and community support have grown strongest around those leaders whose style has been direct, open, non-defensive, and unafraid to act once the best wisdom has been gathered. It is these qualities of community-building and respect for colleagues that we seek in the new Director of Building Operations.
Managing the Daily Operation of the campus—The College campus operates 24/7/365. The portfolio consists of buildings that have been constructed over a 100-year span. There are substantial variations in design, architecture, plumbing, heating, and electrical services. Routine maintenance activities must be completed in a manner that minimizes disruption of the daily activities of the Faculty, Students and Staff. Residence Halls, the students’ home away from home, must be a top priority. The Director of Building Operations must understand and appreciate the complexities of an educational institution while making certain that all campus operations run smoothly and efficiently and ensure that constituents receive the best possible customer service.
Implementing a Preventive Maintenance Program—In addition to the ongoing facilities maintenance issues, the Director Building Operations must anticipate future needs. A campus-wide deferred maintenance audit was performed over the past year. Within context of the study results, Emerson will be investing in its infrastructure over a 10 year period with the Director overseeing the prioritization and execution of the work. The College will be renovating buildings, upgrading utility systems, and adding new facilities. In addition, the Director of Building Operations must develop and implement a preventive maintenance program that anticipates problems before they arise. The Director of Building Operations must constantly seek opportunities to improve the quality and the cost efficiency of operations.
The Director of Building Operations plays a critical and highly visible role within the College community. The activities this position oversees impact the quality of life of all members of the campus community on a daily basis. An effective and efficient infrastructure is essential to support the College’s primary mission of teaching and learning. To be successful, an individual must bring an unusual blend of technical and interpersonal skills to the role. They must be service oriented with excellent leadership and management skills. Among the professional and personal qualities of the ideal candidate are:
• An advanced background in facilities management and building;
• Engineering or Architectural degree preferred;
• Systems with a minimum of 15 years experience in this field;
• Strong financial skills, with proven knowledge and ability in budget planning and cost control;
• Proven management and team building skills;
• Ability to manage technical experts;
• Experience in developing, negotiating and monitoring contracts; including those for outsourced services;
• Understanding of and ability to work effectively with unions;
• Strong commitment to customer service and an ability to monitor and evaluate service quality;
• Extremely strong interpersonal skills, with an ability to persuade, educate and motivate people at all levels of the organization;
• Excellent communication skills, both oral and written;
• Proven ability to work collaboratively in a complex environment with the capacity to negotiate and build consensus among competing interests and constituencies;
• Proven experience in the areas of energy and sustainability;
• Familiarity and experience in working closely with authorities having jurisdiction such as: Inspectional Services, Fire Department, OSHA, MWRA, EPA and DEP;
• Ability to occasionally work evenings and weekends;
• Demonstrated ability to be a team player and to integrate quickly into the existing administrative structure, providing both support and counsel to other members;
• Experience with an academic environment is highly desired;
• Proven ability to be progressive in monitoring and applying best practices in the Facilities and Property Management industries.
Emerson College values and has placed an institutional priority on multiculturalism in the campus community. Through its constantly evolving curriculum it seeks to prepare students for success in an increasingly multicultural society. The successful candidate must have the ability to work effectively with faculty, students, and staff from diverse backgrounds. Members of historically underrepresented groups are encouraged to apply.