Department Information
Work Location Detail 44983 Knoll Sq. Enterprise Hall, Ashburn, VA 20147
Assigned Organizational Area: University
Campus Location: Ashburn
Division/Vice President: Executive Vice President and Treasurer (EVPT)
College/School/Department: Not Applicable
Position Information
Internal Applicants Only? No
Position Type: Technical
Posting Number: Staff - 001702
Working Title: ITSM Administrator
Full-Time/Part-Time: Full-Time
Work Schedule: Monday-Friday
Total Hours Per Week: 40
Pay Grade: 17
Recruitment Salary Range: Commensurate with experience
Required Licenses/Certifications and other Specific Requirements: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, Sex Offender Registry Search, and Prior Employment Verification, Credit
If other was selected above, or there are special requirements, please explain.
If temporary, grant funded or limited term appointment, position funded until:
Job Open Date: 09/26/2012
Job Close Date:
Open Until Filled: Yes
Applicant Review Will Commence On:
Job Vacancy Anouncement Information
Ad Statement:
Founded in 1821, GW is the largest institution of higher education in the District of Columbia, to include ten academic units, with a full-time equivalent enrollment of a little over 20,000 students and approximately 11,000 full-time and part-time employees (faculty and staff). The George Washington University is a community dedicated to learning, communication,respect, service and teamwork. As one of the largest private employers in the District of Columbia, the university seeks employees who support the teaching, research, and public service mission of the university.
Job Description Summary:
Responsible for the configuration, maintenance and upgrading of the BMC Atrium Configuration Management Database (CMDB) and BMC Remedy ITSM Suite of products. The ITSM Administrator is also responsible for interfacing the CMDB and ITSM Suite with other GW monitoring, configuration management and reporting systems.
Minimum Qualifications:
Bachelor’s degree in an appropriate area of specialization plus four years of relevant professional experience. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Desired Qualifications:
Professional experience with BMC Remedy software to include BMC Atrium 7.6.04 and BMC ITSM 7.6.04. BMC Certifications with BMC Atrium and BMC Remedy products is highly desirable.
A proven track record of success with implementing a BMC 7.x ITSM solution is highly desirable.
Strong leadership, communications and facilitation skills are desired as is the ability to work with a diverse customer base.
Special Instructions to Applicants:
Job Duties
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Responsible for application administration of several specialized and highly complex IT Configuration Management and IT Service Management (ITSM) applications.Reviews policies and procedures and recommends workflow changes which would improve service delivery.
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Consults with IT managers and develops customized business workflow, using out-of-the-box configuration tools, within the ITSM suite for incident, problem, change, asset and service management.Interfaces the ITSM and Configuration Management software with GW monitoring and reporting systems to automate the flow of alerts through the incident and problem management process.Maintains and upgrades the ITSM and Configuration Management software software as needed.
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Consults with IT management to leverage capabilities of ITSM and Configuration Management software tools and manages data analysis and produces reports that aggregate data into key performance metrics for executive use.Evaluates on a continual basis the entire suite of ITSM tools and recommends to the senior management team ways to leverage additional BMC and 3rd Party technology to meet GW requirements.
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Supports the custom GW BMC Remedy applications for Division of IT customers.
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Interacts with other IT staff to assist in their use of ITSM tools, as well as, provide training for ITSM training.
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Enhances professional knowledge and skills by attending training, seminars, workshops, conferences and reviewing published literature and best practices.
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Interacts with other IT staff to assist in their use of ITSM tools, as well as, provide training for ITSM training.
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Enhances professional knowledge and skills by attending training, seminars, workshops, conferences and reviewing published literature and best practices.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- Do you have a Bachelor's Degree?
- Yes
- No
- Do you have at least four years of relevant experience?
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
The George Washington University is an Equal Opportunity/Equal Access/Affirmative Action institution.