Job ID: 2012-39153
# Positions: 1
Location: US-NJ-North Brunswick
Posted Date: 11/18/2012
Division: DeVry Medical International
Department: Finance
Employment Type: Regular Full-Time
FLSA Status: Non-Exempt
About DeVry University:
Founded in 1931, DeVry University is one of the largest, private sector universities in North America, with more than 76,000 students enrolled in the United States and Canada. The university’s mission is to foster student learning through high-quality, career-oriented education integrating technology, business, science and the arts. With more than 90 locations, DeVry University delivers practitioner-oriented undergraduate and graduate degree programs [3] onsite and online that meet the needs of a diverse and geographically dispersed student population. Home to five colleges of study, including Business & Management, Engineering & Information Sciences, Health Sciences, Liberal Arts & Sciences, and Media Arts & Technology, DeVry University’s outstanding faculty members, work in the fields that they teach, providing students with real-world experiences that prepare them for high-growth careers.
DeVry University is institutionally accredited by The Higher Learning Commission of the North Central Association of Colleges and Schools, www.ncahlc.org [4]. DeVry University, a part of DeVry Inc. (NYSE: DV), is based in Downers Grove, Ill. For more information about DeVry University, find us on Twitter @DeVryUniv, Facebook /DEVRYUNIVERSITY or visit newsroom.devry.edu. [5]
Overview:
The primary function of the Student Finance Advisor I is to counsel students on their financial responsibilities and assist them in developing a comprehensive educational financial plan while providing excellent customer service. The Student Finance Advisor I is knowledgeable on Financial Aid practices and regulations, and assists the department in ensuring students records are accurate and up-to date, while effectively managing daily reports and responsibilities. This is a full time, permanent position.
Essential Duties and Responsibilities:
- Counsel students on all Student Finance and related matters while providing excellent customer service.
- Assist students with the completion of Student Finance applications and other supporting documents perspective and new and continuing students.
- Follow-up on all items preventing or delaying the awarding of disbursement of Student Finance. This may include contact with internal and external resources.
- Analyze financial need for students and determine need and sources of aid for students.
- Manages Entrance and Exit counseling reports.
- Review and analyze weekly reports to conduct proactive research on student accounts.
- Utilize various methods to communicate and follow up with students in regards to outstanding items, account balances and alternative methods of payment (i.e. phone, email, letters, etc).
- Acts as the main contact with lenders to resolve students issues
- Coordinates and monitors financial aid presentations and trainings throughout the University.
- Follow-up on all items preventing or delaying the awarding of disbursement of Student Finance. This may include contact with internal and external resources.
- Supports and works in cooperation with Campus and other departments. May be authorized to reach key department contacts to request expedited resolution of student issues.
- Documents and tracks all calls and customer interactions into appropriate systems.
- May be required to work evening shift per week.
- Participates in special projects and process improvement initiatives as needed. Contributes by sharing ideas, assisting in pilot testing, tracking and reporting of results.
- Completes department reporting as assigned.
- Support Campus staff by traveling on-site to assist with office staffing needs.
- Assist with Student Finance projects and assignments as required.
Qualifications:
- Bachelor degree required.
- Customer service experience required. Minimum of three years is preferred.
- Previous experience in Student Finance is required. Has an excellent grasp of Title IV Funding, Student Finance policy and of what it takes to assist students in completing all documentation and tasks to obtain their financing.
- Excellent customer services skills demonstrated verbally and through professional written communication.
- Excellent problem solving and decision making ability.
- Excellent time management skills and ability to multi-task between calls, research and written response to students.
- Individual must be well organized with attention to detail to ensure proper completion of documents.
- Must be able to maintain confidentiality and exercise sensitivity to student concerns regarding financial matters.
- Excellent communication and problem solving skills are required to clearly inform students of their financial responsibilities.
- Must be prepared to work in an environment that provides a full complement of services.
- Accuracy in data entry and analysis of student account information.
- Ability to assist students with completing the various financial aid applications and follow up on outstanding paperwork.
- Ability to be sensitive to student concerns regarding financial matters and be able to clearly and professionally inform students of their financial responsibilities.
- Ability to work in a proactive environment that provides a full complement of services in accelerated 8-week cycles.
- Must have professional demeanor, team player, excellent written and oral communication skills, problem solving, and analytical, organizational and interpersonal skills.
- Comfortable making independent decisions and executes tasks under pressure.
- Microsoft Office and internet applications; SCT Banner, PowerFaids, Jenzabar, COD, knowledge or other University software is desired.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.