As a member of the Annual Campaign staff in the Office of University Relations, the Program Manager is responsible for managing Gonzaga’s Telefund and Reunion Giving and Student Philanthropy programs.
This position will work closely with the Director of Gonzaga’s Annual Campaign, as well as collaborate with the rest of the development team, to carry out the strategies to achieve development goals and objectives.
As a member of the Annual Campaign staff in the Office of University Relations, the Program Manager is responsible for managing Gonzaga’s Telefund and Reunion Giving and Student Philanthropy programs.
This position will work closely with the Director of Gonzaga’s Annual Campaign, as well as collaborate with the rest of the development team, to carry out the strategies to achieve development goals and objectives.
Essential Functions:
Manage Telefund Program:
The Annual Campaign Program Manager will be responsible for the overall management of Gonzaga’s Call Center that raises approximately $1 million annually and contacts more than 30,000 alumni, parents and friends annually. This position will manage a staff of student fundraisers in an effort to build relationships, maintain records and raise funds to support Gonzaga University. Specifically, this position is responsible for the following:
Recruit, Interview & Hire Student Callers:
•Implement and carry out a program to recruit, interview and hire a fundraising team of approximately 30 student callers and student supervisors in an effort to achieve goals.
•Develop creative marketing strategies to recruit potential callers, conduct interview sessions to hire new student callers. Oversee the completion of all student personnel files for employment.
Educate and Train New and Current Student Callers:
•The Annual Campaign Program Manager will be personally responsible for training all new student callers, utilizing a highly-educational and interactive training program to prepare students for calling responsibilities.
•Create and conduct an ongoing caller training program for existing callers to enhance their communication abilities and improve their overall performance in the Call Center.
Prepare Calling Sessions:
•Prepare calling segments, utilizing the Banner database
•Prepare calling pools, utilizing the Ruffalo Cody Campus Call software
•Create calling assignments, making decisions about which callers to assign prospects.
Manage Calling Sessions:
•Attend and provide oversight of all calling sessions, lead announcements, share goals for the night and motivate callers and supervisors toward accomplishment of their nightly goals.
•Monitor nightly statistics and performance, providing evaluation and appropriate feedback
•Participate in regular Telefund staff meetings to address caller personnel
•Maintain a safe work environment for all and insure that the policies and procedures of the Telefund are followed.
Implement Effective Student Caller Retention Program:
•Develop a program to greatly enhance the retention rates of the Telefund student callers and supervisors, using proven training techniques, incentives and effective management abilities.
•Lead efforts to motivate, inspire and engage student callers in the life of the Telefund Program and Gonzaga University to make it an enjoyable and rewarding place to work.
FOR A FULL POSITION DESCRIPTION AND TO APPLY: please visit our website at https://gonzaga.peopleadmin.com [4] and apply on-line. Position closes 12/14/12 at midnight. Questions? Call 509-313-5996. Gonzaga University is a committed EEO/AA employer and diversity candidates are encouraged to apply.