Role and Responsibilities:
The IT Help Desk Support Associate is responsible for providing white glove support to fellow 2torians as a member of the employee facing Help Desk support team.
Administering a hybrid Windows / Mac computing environment utilizing forward looking management technologies and hosted software services.
Providing on site and remote resolution of desktop computing issues, proactively implementing workstation maintenance, and acting as local enforcement for IT security policies.
Supporting internal IT systems, working closely with non-technical partners to accommodate rapidly growing staff and build out of infrastructure.
Assisting in other IT initiatives (inventory, procurement, technology deployments, etc).
Education and Professional Experience:
2 years relevant IT work experience or equivalent, relevant Bachelor’s Degree a plus.
Strong service and teamwork background required. Previous experience working in fast paced, innovative startup environments a strong plus.
Experience with managed office computing technologies: Active Directory, Group Policy, WSUS, license management, workstation imaging.
Experience with office networking: routers, firewalls, switches, WAPs, WiFi security, VLANs, subnets, site to site and client VPN, networked printing, networked security.
Experience with PBX telephone concepts and programming in large call centers: PRI, SIP, VoIP, DID, ACD, IVR, CTI, voicemail, hot desking, remote calling.
Broad experience with web based computing services: Google Apps Premier Edition, Salesforce, support tickets, CMS software, video / audio conferencing, electronic fax.
Proficient desktop troubleshooting skills for PC, Mac, software, and incidental hardware.
Organized: fastidious, detail oriented, and committed to the highest work standards.
Strong communication skills (written / verbal) and the ability to collaborate in a courteous manner towards the accomplishment of goals.
Service focus: commitment to the success of the organization and the satisfaction of a diverse user base with a variety of needs and problems to solve.
Ability to work late and emergency hours when necessary to maintain high level of service, availability for contact around the clock in case of outages or emergencies.
Enthusiasm and the flexibility to thrive in an entrepreneurial atmosphere of constant change and rapid growth.
Founded in 2008 by a unique team of education veterans with unparalleled experience, 2U, Inc., formerly known as 2tor, Inc., partners with preeminent institutions of higher education to deliver rigorous, selective degree programs online to students globally.
2U supplies universities with the tools, expertise, capital, and global recruiting needed to build and support programs of quality and scale.
Technology: 2U develops state-of-the-art technology platforms that give universities the ability to deliver traditional offline curricula in a unique online learning environment.
Instructional Design: Our instructional designers work closely with faculty to translate classroom courses into a compelling combination of synchronous and asynchronous online and real-world experiences, using the best educational and social technologies available. We work side-by-side with professors to evolve those courses. We make improvements as usage and learning patterns emerge and new technologies become available.
Infrastructure: 2U provides the support infrastructure and the logistical components of our partners’ online programs. This includes comprehensive student support services from enrollment through graduation and beyond, as well as practical learning experiences in communities around the world.
Resources: 2U makes an upfront investment of over $10 million in each of our partner programs. By supplying capital and global marketing capabilities, we enable universities to give high-performing students around the world a transformational educational experience.
Since our founding, 2U has partnered with some of the most prestigious research universities to deliver groundbreaking online degree programs. You can read about our partners here (www.2U.com/partners ).
Why It’s Great to Join Our Team
There are plenty of reasons, but here are a few:
Benefits – at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That’s not all! Admissions Counselors receive a 100% paid tuition benefit for themselves, their spouse and their legal dependants.
Our Culture – We are a highly energetic, innovative start-up company with room to grow. We don’t take ourselves too seriously, and strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.