The Howard Gittis Student Center Operations management team, within the Division of Student Affairs, serves the Temple University community with a vibrant 200,000 sq. ft. facility that houses meeting and multipurpose areas, student organization spaces, university offices, lounges, study areas, and a variety of campus services such as the Bookstore, The UPS Store, and the Philadelphia Federal Credit Union. The Student Center also provides the following programs and services: "The Reel" Movie Theater, The Game Room, The Graphics Media Center, and the Information Desk. The Student Center is open from 7AM-Midnight Monday - Thursday; 7 am - 2 am Fridays; and 10AM - Midnight on the weekends with extended hours as needed.
The Operations Manager performs administrative and management functions in support of the mission of the Howard Gittis Student Center (HGSC) with particular focus on student staff supervision and service area operations. As a member of the operations team, he/she also plays a major role in the overall management of Student Center facilities.
In addition, the Operations Manager is responsible for overseeing the day to day operations in the Student Center cinema and game room in conjunction with line staff and shift leaders. He/she helps establish service standards and recommends operational policies and procedures as necessary. He/she is also a key player in developing, marketing, and executing programs to enhance the offerings and increase revenue in service areas. The Operations Manager will also perform other duties as assigned.
The Operations Manager works a second shift schedule with occasional evening and weekend hours as required.
Required Education and Experience:
A Bachelor's degree is required.
Demonstrated knowledge of point of sale systems and experience with cash handling is required. Proficiency in Microsoft Office and Windows OS is required.
Experience in supervising staff is required.
Demonstrated experience providing excellent customer focus as evidenced by responsiveness to requests, efficiency in addressing concerns and effectiveness in delivering high quality service.
An equivalent combination of education and experience may be considered.
Required Skills and Abilities:
*Ability to supervise a team of 10-12 line staff and 5 shift leaders .
*Proficiency with point of sale systems and to ensure that proper cash handling procedures are practiced and enforced.
*Ability to recruit potential candidates at the annual Student Center Job Fair and through partnerships with academic departments.
*Ability to serve on the planning team for the Fall and Spring Staff Training Programs including delivering classroom and hands-on instruction on a variety of topics.
*Ability to assist in developing campaigns, events, programs to promote the service areas and create collaboration opportunities with university partners (i.e. special promotions, customer loyalty plans, themed events, etc.).
*Ability to manage group reservations and special screenings in conjunction with Event Coordinators.
*Ability to track inventory and ordering goods as needed.
*Ability to analyze sales data and preparing reports for distribution to staff and departmental partners.
*Master's Degree in Student Affairs or related field.
*Background in Retail Operations, Hospitality, Student Center/Student Union Operations, Conference and Event Services, or related field.
*Experience in operating and troubleshooting 35 mm and/or 16 mm projection systems, and smart room technology.
To apply for this position, and view other Temple opportunities, please visit our website at www.temple.edu , and click on Jobs @ temple. Please apply to Requisition # TU-16034. AA, EOE, m/f/d/v.