Lone Star College is recognized nationally and ranked #1 by the Houston Business Journal as the largest College or University in the Houston, Texas area with a total enrollment of more than 85,000 students, Lone Star College System is poised for greatness. Lone Star College-North Harris, nestled on 200 acres of piney woods, is the original and largest college in the Lone Star College System family. Serving the community for more than three decades, LSC-North Harris offers more than 60 programs of study, including university-transfer and numerous education courses and programs. LSC-North Harris is keenly focused on leading-edge technology in
emerging technical job fields.
Lone Star College - University Park
Part Time Specialist III - FA Contact Ctr (#5819) LSC-UP
Position Summary:
Under general/limited supervision, performs primary processing, audit and review functions in Financial Aid Contact Center. This position acts as a primary expert and provides advice and information to others, assisting students and the general public regarding Financial Aid services. The position ensures that all district policies/practices surrounding Financial Aid are implemented/carried out correctly by others.
Job Functions:
Provides a high level advice and information to students regarding the Financial Aid process.
Serves as first line of communication for students seeking information regarding financial aid options and opportunities.
Basic knowledge of working with a Call Center or multi line telephone system.
Answers and screens phone calls, handling multiple lines. Answers questions, takes messages and directs calls to appropriate Financial Aid staff.
Assists students with the initial steps of processing financial aid paper work.
Document all caller interactions and maintains appropriate and timely Financial Aid responses to questions. Follows up to notify students of missing information.
Become familiar with financial aid verification and eligibility processing.
Provides accurate information regarding guidelines of major aid programs offered by Lone Star College System and private donor scholarships.
Resolve detailed and technical complaints and concerns accurately and timely.
Responsible for other reasonable, related duties as assigned
Required Qualifications:
High School diploma and at least one year related work experience.
Salary:
$10.00/hr
How to Apply:
ALL APPLICANTS MUST APPLY ON-LINE ONLY
To learn of all available opportunities go to: https://jobs.lonestar.edu [6]. Search by keyword or click the "Advanced Search" link to search by keyword or Job Opening ID. Application materials will not be accepted via fax, e-mail, mail or hand delivery.
Normally there is no contact with applicants unless they are selected for interview. At the conclusion of each search all applicants will be notified via e-mail. Some openings are posted year-round and are re-posted periodically; these applicants will be notified and asked to re-apply in order to remain active applicants for those positions.
All positions are subject to a criminal background check. EEO Employer