Student Success Specialist
Requisition Number: STFR001025
Division/College: College of Professional Studies
FT/PT: Full Time
The Student Success Specialist reports to the Associate Director of Academic and Student Affairs and has the primary responsibility to provide quality direct service to students. Other responsibilities are related to and integral in developing and continuously improving how the unit and College work with students to enhance student satisfaction, student persistence and retention, and ultimately the whole student experience.
The Success Specialist employs an integrative and collaborative approach to offer student-centered services to undergraduate, graduate, and doctoral students to enable their academic and student success. S/he manages a roster of undergraduate or graduate/doctoral students (as a specialist) and is available to serve all students (as a generalist). S/he communicates proactively and regularly with students using various mediums. S/he works independently and exercises critical and analytical thinking skills to problem solve and address student inquiries/concerns.
In so doing, s/he designs an outreach plan to internal (e.g., academic Program Directors, Assistant and Associate deans) and external constituencies (e.g., support centers for spiritual, mental and physical health; support for international students and individuals with disabilities) pertinent to student success. S/he initiates contact to build sustaining professional and collaborative relationships with all parties.
In addition to providing direct service, the Success Specialist engages in intentional and continuous efforts to improve service to students, which includes improving internal processes and procedurals. S/he leads in researching and designing assessment tools to determine the needs of her/his own roster of students; identify additional resources (e.g., literature, case studies); engage in reflective exercises to derive data on work with students; analyzes all data to propose recommendations for improvement or creation of new programs. S/he leads in design and execution of such recommendations that have been approved by the unit or College.
The candidate must have a Master’s degree from an accredited college or university, with a track record of strong academic performance. Strong preference is given to the candidate with a graduate degree in higher education, student affairs/development, or a related field. The candidate must have a minimum total of 2-4 years of professional experience providing direct service in higher education, preferably in an academic or student affairs/student services environment; 1 year must be experience serving as an academic advisor/counselor or similar capacity (this may be accomplished concurrently).
The successful candidate must
• have a demonstrated sensitivity to the needs and concerns of a diverse student population;
• have experience working with adult learners, international students, and online students;
• be student-centered and have a strong sense of responsibility for student success;
• be detail-oriented and organized;
• have strong prioritization, time management, and follow-through skills;
• possess excellent interpersonal, writing and presentation skills;
• be comfortable using multiple mediums to communicate, esp. in the online environment;
• have a vested interest in staying abreast of research in the field of academic and student affairs;
• be able to work collaboratively and independently in a rapidly changing environment;
• take the initiative to exercise sharp critical thinking skills and sound judgment to problem solve independently within organization guidelines and policies;
• be creative in coming up with ideas to improve service to students;
• have the ability to discern appropriate level of communication with multiple audiences and maintain confidentiality around complex and sensitive issues to be in compliance with applicable ADA, FERPA, SEVIS, and other applicable state, federal, University, and College of Professional Studies guidelines;
• be comfortable operating in a fast-paced work environment, with demonstrated ability and comfort to efficaciously handle multiple tasks and projects;
• be able to proficiently use Microsoft Office Suite tools products;
• be flexible in work assignments and work hours to include some evenings and weekends.
It is highly desirable for the candidate to
• have an interest in conducting research on best practices in direct service to students;
• have strong technological skills and experience using various software, programs, and tools;
• have experience with Salesforce (Customer Relation Management system) and Banner mainframe database system
To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern
Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.