Customer Service Representative
Requisition Number: STFR001064
Division/College: Residential Life
FT/PT: Full Time
The Customer Service Representative works in a team environment to provide assistance to students, parents, and internal clients in matters relating to offices currently located in Speare Commons (Housing, Residential Life, Husky Card Services and other offices as needed). This position carries significant responsibility because of the time sensitive information that must be accurately conveyed to all customers. This is a highly visible position requiring constant customer contact via telephone and in-person visitors and the ability to provide assistance to the point of problem resolution. The goal of the representative will be to provide the necessary assistance related to student services concerns so that need to refer the client to another staff person/department will be minimized. This person must be comfortable working in a very fast-paced environment; possess the ability to multi-task; handle confidential information in a sensitive manner; and communicate clearly and effectively to a diverse student, parent and staff population. The representative is a key member of the Enrollment Management and Student Affairs Division as they support the institution’s student-centered mission.
This position is full time, five days a week, in eight hour shifts anytime between the hours of Monday – Thursday, 8:30 AM – 7 PM, Friday 8:30 AM – 5 PM and will be discussed and set with the Customer Service Manager. Hours subject to change to adjust for staff scheduling, mandatory meetings, and during special periods (summer, holidays, and intersession).
Some college coursework required; Bachelor’s degree preferred.
Minimum of three years related office experience, preferably in college/university environment.
Customer Service Skills: Professionalism; Diplomatic; Reliable and consistent service; Ability to assess problems and customer needs; Able to handle difficult customers and situations.
Excellent Organization Skills.
Ability to keep billing adjustment information organized in a way that is easy to access if needed.
Well versed in Social Media; Facebook, Twitter, Instagram, Flicker, etc.
Knowledge of PCs, Word, Excel
Strong Communication Skills: listen well; good verbal and written skills.
Demonstrate ability to multi-task in a fast-paced, high traffic environment.
Ability to handle sensitive and confidential materials.
Willingness and ability to adapt and learn quickly new policies and procedures.
Ideal candidate: outgoing, detail-oriented team player that is able to communicate clearly to a diverse student, parent, and staff population.
To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern
Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.