Director of Retail
- Employer
- Miami University
- Location
- Miami University, Oxford Campus, Ohio
View more
- Administrative Jobs
- Institutional & Business Affairs, Other Institutional & Business Affairs Jobs
- Institution Type
- Four-Year Institution
Job Details
Develops a strategic vision for all product segments and provides leadership to the campus community for the retail portfolio within Campus Services. Develop and evaluate existing business strategies and initiatives to include brand development, the launch of new products, special events, space utilization, loyalty programs, in-store experience, e-commerce, etc.
Responsible for all Campus Services retail locations, retail events, and online retail presence to include online book vendor. Provide leadership for retail staff, working to resolve issues that arise, facilitating exceptional customer service, identifying areas of operational improvement and development and clearly communicating all expectations.
Duties/Physical Demands:
1. Strategic management of internal and external partners to develop relationships and maximize the growth potential of services. Serve as a liaison with retail vendors to facilitate positive customer relations and seek resolution. Oversee the procurement of product utilizing University guidelines and policy.
2. Generates strategies about future retail activities to ensure best practice and set strategic goals; maintains up to date knowledge of the marketplace, competitors and trends. Annual space utilization review to maximize and measure the saturation of on-campus retail presence.
3. Compile data, calculate sales figures, perform analysis for the Annual Operating Plan, financial performance, budget development, providing all to the Associate Vice President of Campus Services/department leadership. Delivers business and category reviews, including product and merchandising initiatives, performance measures, and on-going tactical plans.
4. Lead initiatives with the event and promotional installations. Regular requirements of lifting, bending and stretching with large or awkwardly shaped boxes.
5. Direct the work of retail employees. Provide technical assistance and guidance to staff in such matters as University and departmental policies and procedures, operating methods, work rules, performance expectations, code of conduct, customer service, and employee relations.
6. Direct all details for day to day business: promotions, price changes, and administrative issues. Maintains appropriate internal controls to ensure retail assets are safeguarded and managed to internal controls. Manages the support of the store’s computer systems, cash registers, and security systems.
7. Coordinates all efforts and is accountable to final results of annual internal auditing procedures, training, record keeping, etc. Create policy and procedures for annual inventory reviews against Internal Auditing standards.
Minimum Qualifications:
Bachelor’s degree in Marketing, Retail Management, or a related field
Minimum of five years of marketing experience
OEEO Statement: The University is committed to equal opportunity, affirmative action, and eliminating discrimination and harassment. Miami University does not discriminate on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations/or disabilities related to employment should be directed to ADAFacultyStaff@MiamiOH.edu or 513-529-3560. Miami University's Annual Security and Fire Safety Report with information on campus crime, fires, and safety may be found at: http://miamioh.edu/campus-safety/annual-report/. Hard copy available upon request. A criminal background check is required. All campuses are smoke and tobacco free campuses.
Organization
Nationally recognized as one of the country's most outstanding undergraduate institutions, Miami University is a public university located in Oxford, Ohio (35 miles north of Cincinnati), with regional locations in Hamilton, Middletown, and West Chester, Ohio, and the John E. Dolibois European Center in Luxembourg. Miami combines a wide range of strong academic programs with the personal attention ordinarily found only at much smaller institutions. A liberal education core complements the more specialized studies of the majors.
Along with an impressive number of opportunities to gain practical, hands-on and immersive experiences, Miami is distinguished by a faculty who enjoy teaching and mentoring students. Recognized as a "Public Ivy" by Richard Moll in his 1985 book about America's flagship universities, Miami is consistently recognized by U.S. News & World Report as one of the nation’s best schools for “unusually strong commitment to undergraduate teaching.” This commitment to teaching is demonstrated in the University's record of exceptional retention and graduation rates-which are among highest for NCAA Division I schools. Miami also regularly ranks among the top public doctoral university in the country for study abroad participation by undergraduate students.
Chartered in 1809, Miami is the 10th oldest public university in the nation. Enrollment includes almost 15,000 undergraduates and more than 2,200 graduate students on the Oxford campus, which is lauded for its exceptional beauty. The charming, historic uptown area of Oxford is adjacent to the campus.
Miami offers bachelor degrees in over 100 areas of study and master's degrees in more than 50 areas; the University also offers a number of doctoral degrees.
More information on Miami may be obtained via http://www.miamioh.edu.
Miami University is deeply committed to the success of every member of the community. At Miami, our mission is to empower each student, staff, and faculty member to promote and become engaged citizens who use their acquired knowledge and skills with integrity and compassion to improve the future of the community and the world.
The Office of Equity and Equal Opportunity (OEEO) exists to provide an inclusive, equitable, working, living, and learning environment to members of the Miami University community. OEEO provides members of the university community a place to obtain guidance for providing equal opportunity in personnel matters, and to resolve issues of harassment and discrimination
The Office of Equity and Equal Opportunity (OEEO) ensures that Miami University provides an equitable environment for students, faculty, and staff. This will be achieved with compassion, understanding, and fairness to all parties involved and act as a resource for all members of the university community.
Office of Diversity Affairs is located at 336 Shriver Center 3rd Floor. The Main Office line is (513) 529-6504.
Janine Todd, Program Associate
Mr. Gerald Yearwood, Senior Administrative Director
Dr. Juanita S. Tate, Director of Divisional Initiatives
Demere Woolway, Assistant Director of ODA & Coordinator of GLBTQ Services
Yvania Garcia-Pusateri, M.S., Assistant Director & Coordinator of Diverse Student Development
Office of Equity and Equal Opportunity is located at 219 E. Spring Street Oxford, OH 45056. The Main line is (513) 529-7157.
Kenya Ash, Director, Title IX Coordinator & Section 504/ADA Coordinator
Kristie Marcum, Associate Director
Tandy Hamm, Assistant Director
Janet Fink, Administrative Assistant
For a list of contacts involved in diversity-related efforts, see Diversity Contacts (PDF 229KB).
As part of institutional diversity and inclusion goals, our efforts diligently center on four core areas: recruitment, retention, curriculum and climate. These core areas are addressed through key initiatives that are tailored to faculty, staff, and students and are executed either through programs and support from our office or in collaboration with other university offices, departments, and programs. In addition, we also value relationships with our community partners who also work with us to promote diversity and inclusion at Miami.
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