Job Title Part-Time Network Services Technician
Job ID 998073
Location Homestead Campus
Full/Part Time Part-Time
Regular/Temporary Temporary


Job Details



Job Family
STAFF - Support Staff
Grade
CT
Salary
$11.90 - $20.26
Department
Computer Network Services
Reports To
Director, Computer Network Services
Closing Date
Open Until Filled
FLSA Status
Non-Exempt
Revised Review Date
November 6, 2018


Job Summary


This Part-Time position deals primarily with end user desktop support. This includes hardware and software installation, upgrade, maintenance and troubleshooting; related to Microsoft server and workstation OS, Microsoft Office and other applications.


Duties & Responsibilities

• Oversees the daily performance of the College computer systems
• Coordinates the use of computer software and media equipment
• Troubleshoots and resolves computer-related desktop and network communication problems
• Installs and maintains computers, printers, application software, and other peripheral equipment
• Operates and tests network software and hardware
• Provides over the phone support and customer service to clients experiencing technical issues
• Performs preventive network hardware and software maintenance
• Performs other duties as assigned

Minimum Requirements


•High School Diploma or G.E.D. equivalent and two (2) years of directly related experience in networking or managing workstations in a network environment, including experience in computer network industry standards and protocols; or the equivalent combination of experience, education or certification
•All degrees must be from a regionally accredited institution
•Knowledge and understanding of College organization, goals and objectives, and policies and procedures
•Possess knowledge of various lab based software and media
•Possess excellent communication skills (Verbal and Written)
•Working knowledge or ability to quickly learn the following operating systems/software: Windows desktop and server OS, MSOffice, Adobe, Ghost, FOG, Acronis, other as needed
•Ability to complete daily requests in a competent and timely manner
•Knowledge of networks, communication systems and network topologies
•Knowledge of maintaining and installing computer equipment and peripherals
•Willingness to work in the lab for a minimum period of one (1) year
•Ability to work a flexible schedule including evening and weekend assignments
•Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff

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