ASSOCIATE DIRECTOR, HOSPITALITY SERVICES
Duties: The position will be responsible for planning, implementing and evaluating the overall operation for hospitality services. Working in partnership with University partners and external vendors that provide services needed to deliver a positive on-campus experience for our students and guests. The role oversees guest arrival and guest services, supervises student employment and training processes and manages various operational database systems. The incumbent works in partnership with University partners (eg. Residential Services, Parking) and external vendors (eg. catering, print collateral production) to ensure service delivery that provides a positive on-campus experience for our students and guests. The position works closely with the Program, Technology and Finance Teams in achieving the department's financial and customer service goals. The position will have at least one FTE reporting to them focusing on delivery of services the department is responsible for including Conference Services, Dining (Residential, Retail, Catering, Vending) Summer Housing, Sansom Place Guest Accommodations and the University Club. As a member of this dynamic organization, you may be expected to work during peak activity periods (eg. summer conferences, move-in) or when normal campus operations are suspended (eg. inclement weather). To the extent possible, managers will provide timely notice of such a requirement.
Qualifications: A Bachelor's Degree and 3 to 5 years of progressive leadership experience within a University auxiliary services setting (eg. housing, dining, conference services), or an equivalent combination of education and experience, are required. 5 to 7 years of experience preferred. Relevant Masters degree desirable. Demonstrated experience effectively leading the delivery of high quality customer service to a diverse group of clients. Ability to manage operational systems and databases. Excellent skills in oral, written, interpersonal communications and fiscal management decision making. Demonstrated ability to plan and manage projects simultaneously and to work independently. Team leadership and supervisory experience. Ability to work collaboratively with students, administration, business and community leaders. Knowledge of and support for sustainable practices; LEED or similar certification highly regarded. Availability and willingness to work some evenings and weekends, particularly during summer peak season.
The Department of Residential and Hospitality Services provides essential 24/7 services for the University of Pennsylvania. Thus, as a member of this dynamic organization, you will be expected to work outside of your regular shift i.e. weekends during peak activity periods May - August (e.g.: Summer Conferences, Summer Camp Season & Move-in) or when normal campus operations are suspended (e.g.: inclement weather). To the extent possible, managers will provide timely notice of modified work schedules.
Reference Number: 95-28273
Salary Grade: 027
Employment Type: Exempt
Org: HS Conference and Guest Housing
Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Job Family: B-Executive/Managerial Administration