Ticket Services Manager - Auditorium Theatre
Job Summary: The Auditorium Theatre of Roosevelt University, a 127-year-old National Historic Landmark, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago with performances from companies such as Alvin Ailey American Dance Theater, Giordano Dance Chicago, Kathleen Battle, and National Ballet de Cuba. The Ticket Services Manager reports to the Director of Sales, and assists with planning, executing, and evaluating ticket sales strategies, focusing on group sales and subscriptions by establishing quality relationships with theatre patrons. They also manage four Ticket Sales Representatives and oversee the day-to-day operations of the Auditorium Theatre's Ticket Services Center. This is a full-time, non-exempt, administrative position. Some evenings and weekends required.
Job Type: Full-Time
Knowledge, Skills and Abilities Required: Bachelor's degree required. At least 2 years of ticketing experience; entertainment, arts, or hospitality industry preferred. Working knowledge of CRM systems; Tessitura ticket system preferred. Demonstrated ability to deliver excellent customer service. Ability to identify and pursue selling strategies and opportunities. Excellent organizational, communication (written and verbal), and attention-to-detail skills. Ability to use sound judgment in order to maintain a courteous, cooperative, and professional environment for patrons, staff, and coworkers. Demonstrated proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
Preferred Qualifications: Experience in Tessitura ticketing/CRM system 1 year of management experience Knowledge of e-mail blast services; WordFly preferred
Roosevelt University is an Equal Opportunity Employer and welcomes women, LGBTQ, disabled, veterans, international and minority-classified individuals as applicants for all positions.