University of North Texas Health Science Center - Call Center Agent

Location
Fort Worth
Posted
Apr 20, 2017
Administrative Jobs
Academic Affairs
Institution Type
Four-Year Institution
The Central Business Services Department at the University of North Texas Health Science Center is seeking to hire a Call Center Agent to join our team. Responsibilities of the position include but are not limited to:* Answer inbound and outbound call for the Patient Care Center.* Create associated tasks and deliver to appropriate individuals.* Provide excellent customer service and professional telephone etiquette.* Answer line and all other calls that have been routed to the Call Center.* Answer calls for all providers for UNT Health.* Answer questions regarding providers and services. Follow established protocols to schedule appointments and transfer calls the appropriate clinic personnel.* Complete registration of demographics and insurance information via phone in accurate and efficient manner.* Performs other duties as assigned.The University of North Texas System is firmly committed to equal opportunity and does not permit - and takes actions to prevent - discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing.