Web Application Specialist, (Prof Serv Spec, 2)

Glassboro, New Jersey
Apr 19, 2017
Institution Type
Four-Year Institution
Rowan University is a public comprehensive state-designated research institution with approximately 16,000 students. Its main campus is located in Glassboro, N.J., 20 miles southeast of Philadelphia, with additional campuses in Camden and Stratford. The University comprises seven colleges and five schools: the William G. Rohrer College of Business; the Henry M. Rowan College of Engineering; the Colleges of Communication and Creative Arts, Education, Humanities and Social Sciences, Performing Arts, and Science and Mathematics; the Cooper Medical School of Rowan University; the Rowan University School of Osteopathic Medicine; the Graduate School of Biomedical Sciences; the School of Health Professions; and the School of Earth and Environment. Rowan is one of two public universities in the country to offer M.D. and D.O. medical degree programs. The institution is also home to the South Jersey Technology Park, which fosters the translation of applied research into commercial products and processes. Rowan has been recognized as one of the top 100 public universities in the nation and is ranked third among public institutions in the North by U.S. News & World Report.

Reporting to the Director of Enterprise System Administration, the Web Application Specialist will be responsible for the design, implementation, integration and maintenance of various applications and platforms supported by Network and System Services. The primary focus of this position will be support of the University’s ServiceNow environment. This position works closely with a wide variety of IRT and business unit staff in a collaborative manner to support various needs across institution, and will represent Network and System Services on various division and institution wide projects.

General Responsibilities:

● Coordinate the technical design, implementation, and maintenance the University’s ServiceNow infrastructure and associated environment supporting the IT and administrative goals of the institution

● Participate in the definition and implementation of system components, including modules, workflows, and integration with external systems

● Propose, design, develop and deploy enhancements to the ServiceNow platform that advance the goals of the organization

● Administration of ServiceNow platform, including scripting, workflow development, update set management, theme development, production control, and system upgrades

● Branding of ServiceNow components and development and maintenance of the ServiceNow integrated Service and ESS portals

● In coordination with business offices and other team members, define, build and test Service Catalog items and workflows

● Develop and maintain integration with on-premise and cloud hosted applications and services

● Establish standards for and oversee data management by team members

● Create and maintain system documentation, operational procedures and architectural documentation

● Propose and implement enhancements that will improve the performance and reliability of all systems and services in accordance with industry best practices

● Rapidly deploy approved fixes in response to newly identified stability and security threats

● Plan and implement system changes and adjustments in a way that maximizes system availability

● Formulate and monitor policies, procedures, and standards

● Participate in the organization’s change management process

● Troubleshoot, analyze and resolve system issues, documenting problem resolutions

● Provide 24x7 on-call support when necessary

About Network and System Services:

Rowan University’s department of Network and System Services is responsible for the end-to-end management of all University owned Network, Server and Storage Infrastructure. This includes the core environments supporting a wide array of applications and services utilized across all academic and administrative units within the University.


All applicants must have the following qualifications:

● Bachelors degree in Computer Science, Electrical Engineering, Computer Engineering or a related field. Experience may be substituted for Education on a year-for-year basis.

● Two (2) years of professional experience in Web Application Development

● Minimum of one (1) year of professional experience providing technical support for Enterprise applications in a large environment

● Experience with JavaScript (Client and Server Side)

● Experience with XML/HTML, and CSS

● Experience with web services standards including REST and JSON

● Experience in application and software development in a team environment, including revision and production control

The following qualifications are desirable:

● ServiceNow System Administrator, Implementation Specialist or Application Developer certification

● Hands on experience developing in and supporting the ServiceNow platform

● Experience with various ServiceNow modules, including Change, Incident, Problem, Project Management, and Service Catalog

● Experience with ServiceNow platform components and standard integrations, including MID Servers, Orchestrator, LDAP integration, SSO, and email routing

● Experience with SQL (MySQL, Oracle, MSSQL)

● Experience in scripting or web-oriented languages, including Perl, Python or PHP

● Experience with front-end frameworks (Bootstrap, Foundation, etc.)

● Familiarity with enterprise collaboration tools (Atlassian Confluence, Basecamp, etc.)

● Working knowledge of networking principles (TCP/IP, DNS, VPN, etc.)

● ITIL Certification

● Ability to think independently

● Ability to analyze and solve complex problems

● Ability to quickly grasp technical issues and offer solutions

● Excellent verbal and written communication skills

● Professional business demeanor

The deadline for this job posting is May 19, 2017. Applications will not be accepted after that date.

Rowan University values diversity and is committed to equal opportunity in employment.

All positions are contingent upon budget appropriations.