Director, Member Engagement
The Director, Member Engagement, is responsible for enhancing NACUBO’s portfolio of programs, products and services to better meet the needs of specific institutional member segments, as well as to build NACUBO’s leadership development initiatives for chief business officers and business office staff in the areas of orientation, skill building, succession planning and career advancement. In this capacity, the Director must develop and maintain strong working relationships with NACUBO member committees and role-based networks, as well as with key individual members at a variety of levels within the chief business officer career path. The Director will manage specified constituent councils, role-based networks and leadership programs and initiatives. This position will require ongoing collaboration with Advocacy and Issue Analysis (AIA), Professional Development (PD), Business Operations, and Business Development staff members.
The Director will actively and continuously engage in environmental scanning, member needs assessment and program evaluation in order to generate customized NACUBO programs, products and services for the intended constituents.
The Director will also serve as the primary internal point-of-contact on behalf of specified member segments and foster collaborative relationships with external groups such as NACUBO’s affiliated regional associations, higher education associations, statewide organizations, business partners and other affinity groups.
The Director is a key contributor to other primary association functions including professional development, volunteer management and engagement, recruitment and retention of members, and strategic and operational planning. This position reports directly to the Vice President of Professional Development.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as liaison to NACUBO constituent councils (comprehensive/doctoral, community colleges, research universities and small institutions), emerging sub-groups (e.g., HBCUs, Academic Medical Centers) and provide requisite support, facilitation and communication for all council meetings and conference calls, in addition to ensuring the successful implementation of all council-led activities.
- Manage role-based networks and develop programs, products and services for these member segments.
- Incorporate constituent and leadership programs within existing programs, products and services; promote advocacy efforts and support member recruitment and retention strategies to provide greater customization on behalf of specific institution types and role-based networks (e.g., constituent or leadership specific webcasts, Annual Meeting sessions and networking events).
- Develop and manage existing leadership programs and initiatives (such as the Future and New Business Officers programs and the Retired Business Officers network) and emerging leadership programs and initiatives (such as mentoring, online self-assessments and self-studies, targeted programming for the succession pipeline and “high-potentials”).
- Initiate opportunities with, and/or attend meetings of, NACUBO’s regional associations, WHES and CHEMA organizations, and external affinity groups to conduct member research, collaborate on professional development offerings, advance advocacy initiatives and develop community building opportunities.
- In conjunction with NACUBO staff, identify and recruit individuals to serve on NACUBO’s constituent councils, role-based networks, topical councils and other ad hoc committees and projects.
- Utilize existing data and/or initiate new research to identify and prioritize the issues, topics and needs unique to a) specific types of institutions, b) the current role of the chief business officer and business office staff and c) the future of the CBO profession.
- Develop and monitor all budgets that support constituent activities including the achievement of revenue targets associated with related programming efforts.
- Participate in the development of publications, including identifying themes and topics for Business Officer magazine, as well as online programs and products.
- Play a leadership role, in conjunction with the Vice President, Professional Development, in all aspects of NACUBO’s inter-departmental operational planning process.
- Collaborate with other members of the Professional Development staff on all primary departmental functions and participate on organization-wide committees as requested.
- Perform other duties as assigned by the Vice President, Professional Development, in support of departmental and NACUBO goals.
Key Attributes, Skills, and Competencies
- Analytical: Candidate must feel comfortable understanding the elements of business and financial management of institutions from a holistic, top-level perspective.
- Strategic: Candidate must be able to seek out and piece together fragments of information, recognizing patterns and drawing conclusions based on sometimes incomplete information, and develop appropriate strategies to meet member needs and the association’s objectives.
- Excellent writing skills: Individual will author member communications that must be clear, concise and compelling.
- Consultative: Candidate must feel comfortable listening to member needs, synthesizing this information and making recommendations for association action, strategies and priorities.
- Presence: Candidate will regularly interact with senior executives from member institutions, senior leaders of the regions and other higher education associations and other partners, and other stakeholders and must feel comfortable stating their views, making recommendations, and motivating others to take action.
- Excellent speaking skills: As the association’s expert on constituent specific issues and NACUBO offerings, the incumbent will, from time to time, speak at conferences and make other presentations.
- Self-starter: Have the discipline to adhere to deadlines, and fulfill commitments to staff, members and other stakeholders.
- Team Player: Candidates must possess a team spirit, approach relationships with a win-win perspective, and be accountable for their interactions in a collaborative work environment.
- Bachelor’s degree and 7-10 years of full-time professional experience required. Master’s degree highly desirable. Up to 20% travel required including some weekends.
- The position requires a thorough understanding of higher education business and financial management and significant association management experience.
- Experience working on a college/university campus in an administrative capacity (finance and administration, student affairs, human resources, continuing education, alumni affairs, advancement) is highly desirable.
- The successful candidate will possess a proven track record for assessing member needs and responding to them through the development and delivery of innovative programs, products and services.
- The successful individual will be able to translate opportunities into action items, possess strategic thinking ability and demonstrate solid relationship management skills.
- Experience developing leadership and/or continuing education programs for a variety of audiences and experience levels.
- Experience conducting and or analyzing member research and translating this information into viable programs, products and services.
- Experience managing volunteers with a proven track-record in excellent customer service and relationship management, excellent verbal/written communication skills, and high attention to detail are a must.
- This staff member will show a strong commitment and ability to work in a collaborative team environment as a leader, team member and professional role model.
The Director must be able to move about the office as well as sit for long periods of time. Must be able to use the phone and computer. Must be able to travel.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.