Technology Support Technician
Husson University has an opening for a Technology Support Technician. This position provides support, maintenance, training and troubleshooting within Husson’s desktop computing environment. This includes installing, diagnosing, repairing, and upgrading all desktop hardware and software to ensure optimal workstation performance.
DUTIES AND RESPONSIBILITIES include the following:
•As a member of the Help Desk Services staff, responds remotely or in person to staff requests for assistance. Perform on-site analysis, diagnosis, and resolution of desktop problems for end-users, and recommends and implements corrective solutions.
•Installs, configures tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels. Collaborates with the Network Administrator to ensure efficient operation of the College’s desktop computing environment.
•Where required, administers and resolves issues with associated end-user workstation networking software products, and ensures that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
•Provides supervision, training and technical guidance to students assisting the department.
•Develops and maintain an inventory of all computers, monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
•Maintains up-to-date expertise in the operation and application of the College’s standard software and hardware, and a working knowledge of a wide variety of commonly used hardware and software.
•Accurately documents instances of desktop equipment or component failure, repair, installation, and removal.
•If necessary, contacts third-party support and equipment vendors.
•Conducts research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.
•Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
•Contacts software vendors to obtain specifications, pricing and other purchase-related information needed to guide departments in their selection of software. May assist in negotiating site license and coordinates volume purchase arrangements for standard College software and hardware purchases.
•Performs other related duties as required to accomplish the objective of the position.
•Other duties as assigned.
EXPERIENCE and EDUCATION:
Requires special technical knowledge of the techniques and procedures of software and hardware support for multiple users. Must understand the installation, configuration and troubleshooting processes for software, hardware, and peripheral devices. Must know how to assemble and disassemble personal computer components. Requires extensive experience with personal computer equipment. Must have advanced computer word processing, spreadsheet, database, DOS, Mac and Windows skills. Requires sufficient analytical skills to asse3ss problems or unusual situations and develop solutions.
Position requires AA/AS degree in computer related field plus two years relevant experience; a BA/BS degree in computer science or related discipline, or the combination of education and experience that enables performance of all aspects of the position.
For consideration, qualified candidates should forward a cover letter, resume, and contact information of professional references to:
Or
Human Resources
Husson University
1 College Circle
Bangor, ME 04401
Husson University is an Equal Opportunity Employer.
