Academic Advisor - Office of Advising Services, Division of Student Affairs (Multiple positions)

Job ID: 7499
Regular/Temporary: Regular

GENERAL DUTIES
Provides academic counseling and planning services to a diverse student population.
- Assists students with clarifying values and goals; counsels students regarding educational options, requirements, policies and procedures.
- Offers academic and personal support to guide students through the course selection process
- Provides students with effective and timely referral to other college and external support services
- Monitors and evaluates students¿ educational progress by conducting academic progress audits
- Establishes and maintains student files, databases and records; prepares activity reports and analyses
- May specialize in providing advice on specific programs or to specific student groups
- Performs related duties as assigned.

CONTRACT TITLE
Assistant to HEO

FLSA
Exempt

CAMPUS SPECIFIC INFORMATION
The advisor provides advising services and communications for all populations of undergraduates. The advisor leverages existing technology and emergent systems to bring advising services to scale, with a focus on impacting student achievement and retention. The position responsibilities may include student intake, appointment scheduling and supervision of part-time staff. The work week will include some evening hours.
Responsibilities include:
- Use CRM software to monitor, execute and assess outreach communications and initiatives for transfer students during their first year.
- Respond to e-mail and telephone inquiries utilizing CRM, e-mail and social media to convey critical information and procedures impacting student transition and assimilation.
- Employ a variety of modes and mediums such as e-mail, CRM, social media and telephone to systematically conduct outreach to new students.
- Identify and use resources to support student success, make appropriate referrals.
- Collaborate with other professional and peer advisors to extend outreach efforts.
- Participate in providing developmental academic advising for all students on a drop-in and appointment basis.
- Compile data from assessments and do basic analysis of results.
- Utilize research and theory related to student development and retention to promote student success.

MINIMUM QUALIFICATIONS
Bachelor's Degree required.

OTHER QUALIFICATIONS
Two years of higher education administration, advising or related experience preferred. Display and employ solid written and oral communication skills. Computer and technology skills, especially Microsoft Office (Excel, Word, and PowerPoint), experience with social media and CRM systems as well as communications software preferred. Experience in assisting with programs and providing services to support student success and retention. Working knowledge of student retention theory and student development theory preferred. Excellent interpersonal skills in working with students, staff and faculty.

COMPENSATION
$35,576 - $41,623; commensurate with experience.

BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY
DO NOT APPLY ON LINE AT THIS JOB BOARD.

Applications can be submitted on-line by accessing the CUNY Portal on City University of New York job website (http://cuny.edu/index.html) and navigating to Careers at CUNYfirst. Current users of the site should access their established accounts; new users should click on the appropriate link to register. Please have your resume or curriculum vitae and cover letter with names and contact information of 3 references available to attach into the application before you begin. The resume, cover letter and any other required documents must be uploaded as ONE document. The document must be in .doc, .docx, .pdf, .rtf, or text format.

CLOSING DATE
The committee will begin reviewing applications on March 25, 2013. The search will remain open until the position is filled.

JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY
We are committed to enhancing our diverse academic community by actively encouraging people with disabilities, minorities, veterans, and women to apply. We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. EO/AA Employer.