Student Services Representative

Job ID: 2010-14410

# Positions: 1

Division: DeVry University

Department: Student Services

About DeVry Inc.:

DeVry Inc. is a global provider of educational services and one of the largest publicly held education organizations in the world. DeVry (NYSE: DV, member S&P 500 Index) is the parent organization of Advanced Academics, Becker Professional Education, Carrington College, Carrington College California, Chamberlain College of Nursing, DeVry Brasil, DeVry University, and Ross University Schools of Medicine and Veterinary Medicine. Our institutions offer a wide array of programs in business, healthcare and technology. We serve students in secondary through postsecondary education as well as professionals in accounting and finance.

Overview:

This entry level position is responsible for handling all incoming service-related questions and concerns for DeVry and Keller students currently enrolled in online courses.

Candidates should be available to work Tuesday thru Saturday or Sunday thru Thursday from 3pm – 12am.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactory and in accordance with our core values. DeVry University Online strives to be the premier provider of online education by offering superior academic programs, a strong student focus, and services delivered with integrity and accountability.  Reasonable accommodations may be made to enable individuals and disabilities to perform the essential functions of this job.

• Handles all incoming service-related inquiries (including, but not limited to, technical issues, textbook and HUB questions and concerns), via phone and electronic communication avenues within established service metrics. 
• Provides general information to all students taking online courses and handles general requests such as report card requests, transcript requests, website information, and clearing holds.
• Provides follow-up to students with service-related requests as necessary. 
• Works with the Academic Advising team as needed to ensure all issues and inquiries are handled in a timely fashion. 
• Attends and satisfactorily completes training certification programs specified for Level 1 SSC. 
• Consistently meets/exceed service metrics that are set in place (including, but not limited to service level percentages, call monitoring scores, and right now case resolution). 
• Complete Level 1 training for all programs (this training and program certification will provide the opportunity to advance to a Level 2. 
• Assists will special projects as well as other duties as assigned. 

Qualifications:

 Job Requirements:

• Minimum of a Bachelor's degree required
• Excellent customer service and communication skills required
• Knowledge of academic policies and procedures preferred  
• Proficient in Excel, Word and keyboard typing
• Bilingual in English and Spanish a plus

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

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