Assistant Director

Job Description To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons covered by the Americans with Disabilities Act, in accordance with its requirements

1) Provides leadership & management assistance to Director & serves in their absence. Supports departmental operations by providing supervision of staff & dept. functions, services, programs, & resources. Plans & directs staffing & delivery of services including application functions, admissions advising, recruitment efforts, marketing/outreach initiatives, campus visitation, special event, & tour programs, new student orientation, & utilization of technology systems. Ensures compliance with College strategic goals, enrollment management initiatives, regulations, policies & procedures. Assists with departmental & College planning & develops, maintains, & evaluates dept. action plans to facilitate student access, success, retention, & goal attainment.

2) Supervises & provides support in managing staff by assigning & delegating tasks, establishing & communicating job standards, methods, & expectations, providing direction & guidance, training employees & providing professional development opportunities, & resolving work problems. Explains, interprets, carries out, & enforces policies & procedures . Approves leave & authorizes overtime as appropriate. Conducts employee evaluations & recommends pay increases, promotions, discipline, & other personnel actions. Administers disciplinary actions upon approval, & in collaboration with, Director & Human Resources. Participates in employee selection.

3) Maintains responsibility for budget development & administration. Completes & processes forms, requisitions, invoices, records requests & other documentation.

4) Serves as a primary departmental liaison, maintains ongoing communication, collaborates & shares information, & provides updates & training for staff in other College departments & with external stakeholders.

5) Maintains ongoing contact & good public relations. Provides troubleshooting, problem solving, consultation, guidance & follow-up for prospective students, new applicants, staff, & faculty on admissions-related issues. Generates requested correspondence, documentation, & reports & provides other requested assistance as appropriate.

6) Promotes College & programs to prospective students, new applicants, & other partners & stakeholders. Responds to inquiries, answers questions, & makes referrals as appropriate. Attends community events & assists with recruiting presentations & other outreach efforts. Assists with developing recruiting, informational, & promotional materials & provides direction for print, web, television, radio, & social media outreach efforts.

7) Assists individuals & groups of prospective & new students in-person, by phone, by email, & using online chat & other social media tools. Explains application, admission, & enrollment processes. Provides information on programs of study, next steps for enrollment, campus services & resources, student life, & opportunities for campus involvement. Explains educational options & helps students develop & clarify educational goals & a plan of action.

8) Keeps accurate records & maintains required statistics & documentation, completes data entry, & produces admissions, enrollment, contact, outreach & other departmental reports. Maintains & ensures confidentiality of prospect, applicant, & student records, personnel files, & other sensitive information.

9) Works assigned schedule, exhibits regular & predictable attendance & works outside of normal schedule as needed to meet workload demands. Performs other duties as assigned. Required education/experience An appropriate combination of education, training, coursework, and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. Minimum qualifications for this position are: Master's Degree in Higher Education Administration, Student Personnel/Student Development, Education, Counseling, Guidance, or closely related field, with 3-5 years of progressively responsible experience in admissions, enrollment services, or other closely related student services area. Knowledge, Skills, & Abilities Knowledge of: management principles and practices; organizational planning; operational and group dynamics; educational law and family rights and privacy act; policy development and implementation; research and evaluation; budget management and management; college student development and advising techniques, community college philosophy and operations; student services administration in higher education; admissions and enrollment management objectives and strategies; enrollment processes; marketing, recruiting, and communication management; customer service and public relations principles; cultural diversity; new student orientation and first year experience models; report development and analysis, student information and CRM (customer relationship mgmt.) systems, computer software programs and applications, and emerging technology; and standard office practices and procedures.

Ability to: apply management principles to practical work situations; work independently demonstrating initiative and follow-through; initiate and implement organizational change; work as a team member; develop and maintain effective working relationships with associates, supervisors, job contacts and general public; maintain and promote good public relations; exhibit a pleasant telephone manner; answer routine and complex questions in-person, by phone, by email, and using online chat and other online tools; maintain confidential and sensitive information; maintain accurate and complete work records; appreciate diversity and work effectively with persons of varying cultures and diversity; demonstrate flexibility; implement program evaluation and data analysis; manage multiple tasks and schedules; perform under fast paced, high stress work conditions; originate correspondence; speak effectively to large groups.

Skilled in: supervising, managing, and leading a team; organizational and program evaluation, problem solving, and quality improvement; planning and coordinating program functions, scheduling and organizing work; multi-tasking; project management; meeting facilitation; interviewing, listening, counseling, and conflict resolution; public speaking; training; budget management; grants administration; verbal and written communications; maintaining good public relations and customer service; general typing, application of job software programs, and operating computers and general office equipment. Preferred Qualifications - Prefer candidate with community college experience, especially in admissions.
- Prefer candidate with experience supervising a large staff.
- Prefer candidate with experience using the Datatel/Colleague student information system and experience using a CRM (Customer Relationship Management) system, like Hobsons. Training/Certifications Required State Motor Vehicle Operator's License or demonstrated ability to gain access to worksite(s).