Title: Director, Business System Technology
Direct all university enterprise resource planning (ERP) applications, direct university business process re-engineering, implement business process changes, increase standardization and internal controls across all financial transactions; supervise ERP department; optimize the university’s effectiveness, efficiency and individual schools’ utilization of business processes; coordinate the work of Information Technology personnel with ERP activities including implementing software upgrades, updates, disaster recovery planning, and fixes in all the major business applications across the university as related to ERP applications. Contribute at the highest level of IT strategic and resource management through participating in the Executive IT Steering Committee by way of planning and priority setting.
1. Provide leadership and vision for operational direction of technology systems and application for the Office of Finance. Develop and execute short-term and long-term plans that guide the allocation of assigned resources toward the achievement of departmental goals.
2. Establish policies and procedures for ERP department operations. Supervise, guide and motivate technical staff employees.
3. Formulate and implement goals and objectives in accordance with the strategic plan. Present recommendations related to strategic goals and objectives with compelling case solutions aligned with strategic resources.
4. Responsible for responsive and accountable services to customers and end users. Manage expectations and anticipate customer needs. Continually review existing services and design appropriate new services.
5. Organize activity to achieve desired levels of productivity and quality for ERP system performance.
6. Contribute at the highest level of IT strategic and resource management through participating in the Executive IT Steering Committee by way of planning and priority setting.
7. Serve as co-chair of functional and technical users leadership group.
8. Serve as co-chair of the PeopleSoft change committee, reviewing proposed modifications to the PeopleSoft administrative applications portfolio. Direct the process for developing university strategy for business process alignment with management centers regarding administrative information systems.
9. In coordination with the executive sponsors of IT (e.g. Provost, SVP – Administration, CFO) carry out ERP strategic plan.
10. Direct and facilitate ongoing university-wide functional ERP needs assessment and ERP system performance review along with alternative solutions and related recommendations to the Executive IT Steering Committee. Facilitate functional department level (e.g. HCM, Procurement, Finance, etc.) ERP assessments in concert with an end user performance reviews to evaluate and ensure overall university functional value is realized from ERP system investments.
11. Oversee the planning, designing and implementing into “production state” system upgrades, “fixes,” and enhancements. Coordinate Information Technology personnel and users throughout the process.
12. Develop plans, strategies and cost estimates to migrate administrative software systems when software upgrades, fixes and patches are released.
13. Identify and direct key tool sets for undertaking fit gap analyses regarding existing business practices.
14. Identify and deploy key tool sets for schools’ business managers, administrators and Deans.
15. Represent key stakeholder in the governance and the establishing of priorities across the university regarding ERP activity within the university’s IT governance (i.e. IPSPAC).
16. Responsible for managing governance with stakeholders related to business process alignment with administrative information systems.
17. Mentor and manage business analysts engaged in support of the administrative software systems.
18. Evaluate core university ERP reporting, both online and periodic, develop documentation and training sessions and lead training of business officers and staff, functional departments and end users.
19. Troubleshoot software problems and coordinate fixes, as required, through technical resources within Information Technology to ensure functional and reliable accounting and financial systems.
20. Review proposed administrative applications and provide recommendations for accepting or rejecting applications.
21. Facilitate business process re-engineering and implement business process changes.
22. Conduct in-depth design build for non-standard interfaces application needs into PeopleSoft.
23. Evaluate, plan and integrate additional feeder information systems into ERP applications.
24. Assess, prepare and ensure the ERP is consistently on a supported platform both hardware and software.
25. Responsible for ensuring the ERP is protected with a tested recovery plan.
26. Develop and present budget projections supporting hardware/software needs.
27. Ensure that automated transactions are in compliance with regulatory requirements.
28. Supervise the entire user community for user proficiency.
29. Advance the “brand and image” of the ERP solutions to the end user community.
30. Maintain current leading edge knowledge of software functionality through ERP release briefings, user group participation, software evaluation and best practice assessments which bring value and best practices to university business processes.
1. Assist with special projects, as directed by Executive IT Steering Committee, Provost, CFO, CAO and CIO.
2. Regular consultations and reporting to key stakeholders and PeopleSoft users within and outside the university including academic affiliates and grant sub recipients.
3. Participate in regional and national Oracle User Group.
4. Perform other duties as assigned.
Department: Frequent contact with frontline ERP manager-users and all direct reports to CFO, CAO, HCM and Procurement executives.
University: Regular contact with ERP constituencies, Executive IT Steering Committee, Deans’ offices in schools, Faculty Senate Finance Committee, Faculty Senate IT Committee, Finance Committee BOT, and all ERP sponsors/owners (e.g. IT, HR, Purchasing, Controller’s Office, etc.)
External: Regular contact with PeopleSoft, Oracle, software consultants, auditors, etc.
Students: Regular contact as a result of Student Information Systems.
Direct supervision of internal technical team within Finance Administration (3 FTEs), oversee productivity of end-users including non-CWRU users, monitor training and education effort relative to system errors and problem tickets, internal consultants, and assigned strategic initiatives.
Experience: 12 to 15 years of progressive experience in management of financial ERP applications.
Education/Licensing: Master’s degree in business administration.
1. Demonstrated communication and presentation skills to board and executive groups.
2. Appreciation of governance in a decentralized organization.
3. Accomplished skills in strategic and tactical project planning/management.
4. Advanced principles, methods and techniques of computer systems, operations and software specific to the area.
5. Management principles, concepts and techniques and their practical application.
6. Advanced knowledge of procedural analysis, work simplification methods, quality improvement methods, staff utilization and business re-engineering.
7. Principles and practices of fiscal administration, internal controls and cost management.
8. Statistical measures and the application of quantitative and qualitative analysis.
9. Strategic planning of technology and business processes.
10. Knowledge of computerized accounting and database systems.
11. Knowledge of university accounting/budget systems.
12. Knowledge of trustee regulations, university regulations and applicable federal and state rules and regulations.
13. Large project management methods and practices.
14. Implementation strategies, development of timelines and cost estimations.
15. Advanced knowledge of ERP; PeopleSoft and Oracle systems preferred; desk top tools specifically MS Office; and supplemental uses of data warehouses.
Typical office environment.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
CWRU offers a flexible benefits package including tuition waiver for employees and dependents; Respond in confidence, including salary history : CASE WESTERN RESERVE UNIVERSITY, Human Resources Job Code #3801 apply to:jobs.case.edu